POLICIES AT PERSIMMON & CO.
Because We Care
We founded Persimmon & Co. with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
All payments on orders are processed via PayPal. Users can use both their PayPal balances or a card connected directly to their account. All orders will be processed after we receive notice that the payment has cleared your account.
Persimmon & Co. currently only ships orders domestically within the United States. Shipping is charged at a flat rate and is sent via USPS Standard Shipping. Please allow up to 3 business days for the processing and manufacturing of your order, as well as 3-5 business days for shipping. If after a week you are worried that your order has been lost, please reach out and we will provide you with a tracking number to follow. All orders are sent in a padded envelope small enough to fit in a mailbox that contains all of your tags in one small gift bag.
Refund & Return Policy
Because each of our orders are made specially customized for you we can not offer refunds on any orders. Please keep in mind that all of our products are handmade and may come with minor variations, this is what makes each and every product unique. Because these are handmade mistakes can be made, if for some reason you notice a mistake please reach out within two weeks of purchase and we will be happy to remake and ship on us.