The Info You’re After
At Persimmon & Co., the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
WHAT MAKES US DIFFERENT?
Persimmon & Co. does not offer the same quality tags that you will find anywhere online or inside your local pet store. Almost all ID tags for sale in today's market are made of an extremely thin aluminum or alloy material. These products will very easily bend or break and don't stand the test of time. The engraving in these tags are extremely shallow and sometimes aren't even an engraving at all, but a print that can wear off within weeks.
Persimmon and Co. uses 100% stainless steel tags that will never rust, tarnish or bend. The custom writing on each tag is actually a very deep impression made from a machine passed down among generations . Some of our customers have been using the same ID tags 7 years later and they are still standing strong.
Check our reviews on Facebook to see what our customer's have to say about our products!
DO YOU OFFER DISCOUNTS ON BULK ORDERS?
Yes. If you have an order of 12 or more tags and would like to inquire about a bulk order rate, please contact us directly.
WHAT ARE MY PAYMENT OPTIONS?
All payments on orders are processed via PayPal. Users can use both their PayPal balances or a credit card connected directly to their account. All orders will be processed after we receive notice that the payment has cleared your account.
WHAT IS YOUR REFUND & RETURN POLICY?
Each of our orders are made specially customized for you we can not offer refunds on any orders. Please keep in mind that all of our products are handmade and may come with minor variations, this is what makes each and every product unique. Because these are handmade, mistakes can be made. If for some reason you notice a mistake please reach out within two weeks of purchase and we will be happy to remake and ship on us.
HOW WILL MY PACKAGE BE SHIPPED AND WHEN WILL IT ARRIVE?
Shipping is charged at a flat rate and is sent via USPS Standard Shipping. Please allow up to 3 business days for the processing and manufacturing of your order, as well as 3-5 business days for shipping. If after a week you are worried that your order has been lost, please reach out and we will provide you with a tracking number to follow. All orders are sent in a padded envelope small enough to fit in a mailbox that contains all of your tags in one small gift bag.